Return & refund policy for Nexo Fast

 

 Return Policy

We strive to ensure you are satisfied with every purchase. However, due to the nature of our international fulfillment system, we only accept returns under the following conditions:

Customers can request a return or refund within 14 days of receiving the product. We handle all returns and refunds directly. Customers are responsible for return shipping unless the item is defective or damaged. Refunds are processed to the original payment method within 10 business days. All customer inquiries, support, and order management are handled directly by Nexofast.com.”

 Accepted Reasons for Return:

  • The item you received is defective, damaged, or not as described
  • You received the wrong product

We Do NOT Accept Returns If:

  • You ordered the wrong item or size by mistake
  • You no longer want the product after it ships
  • Minor differences in color or design due to screen/lighting

Returned items must:

  • Be unused and in original condition
  • Be returned within 14 days of delivery (if accepted)

Refund Policy

You may request a full or partial refund if:

  • Your product never arrives within the expected time
  • Your product is damaged or incorrect, with valid photo proof
  • The item is not as described (we’ll verify with our supplier)

Once your request is reviewed and approved, your refund will be:

  • Processed within 10 business days
  • Refunds will be processed to the original payment method used for the order, including PayPal, credit/debit cards (Visa, Mastercard, American Express, Discover), and other supported payment methods.”

 How to Request a Refund

  1. Email us at
  2. Include your Order Number and photos or video evidence
  3. Wait for our support team to verify your issue and respond

 Shipping Costs

  • We do not cover return shipping costs unless the product was defective or wrong
  • In most cases, returns may not be required for small damaged items — we’ll refund without return if valid proof is shown

Late or Missing Refunds?

  • Check with your bank or payment provider
  • Contact us if it’s been more than 10 business days after approval

 Your Responsibility

By placing an order, you agree to this Return & Refund Policy and understand the nature of our global shipping and fulfillment process.

If you have any questions, let us know contact-us

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